SpeedConnect Outage

We have been without Speedconnect Internet service since yesterday late afternoon. The outage is across the entire State and they have no ETA to return service right now. They HAVE told me that anyone who calls and REQUESTS a CREDIT ON THEIR BILL  will get one.  As soon as the service is back CALL THEM!!! The amount of the credit will be small, but they SHOULD BE MADE TO PAY!